Refund policy

Refund & Returns Policy

Effective Date:Apr 1, 2025

We want you to love åKrrush. If something’s not right, we’ll do our best to make it right.

Returns

We accept returns of unopened, unused items within30 days of delivery. To be eligible for a return:

• Items must be in their original condition and packaging
  

• Proof of purchase (order number or receipt) is required
  

• Final sale items are not eligible for return
  
  

To start a return, email us at support@akrrush.com with your order number and reason for return. Once approved, we’ll provide return instructions. Customers are responsible for return shipping costs unless the item was damaged or incorrect.

Refunds

Once we receive and inspect your return, we’ll issue a refund to your original payment method. Please allow 5–10 business days for the refund to appear on your statement.

Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within7 days of delivery at support@akrrush.com. Please include your order number and a photo of the issue. We’ll replace the item or issue a full refund at no cost to you.

Exchanges

We do not offer direct exchanges at this time. If you want a different item, please return the original and place a new order.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check with your bank or credit card provider — it may take some time before your refund is officially posted.
   

2. If you’ve done this and still have not received your refund, contact us at support@akrrush.com.

Questions?

Our team is here to help. Email support@akrrush.com and we’ll take care of you.